cobalt flux customer service versus mymybox customer service

[aimless07]

so my major issue before i invest a ton of money in a 2nd dance pad is that the company i am going with is reliable with their service. upon looking at mymybox's better business bureau's rating, i am VERY concerned. they are not a member of the BBB and they have an "F" rating b/c there were 8 complaints submitted to the BBB and mymybox never answered them.

cobalt flux however, is a member of the BBB and has a satisfactory rating and it showed that they at least responded to the complaints and tried to resolve them.

i just don't know where to turn. my frist metal pad cost me $200 and when it broke after 2 months of use, the company i purchased it from offered me NO SUPPORT whatsoever. if i am going to get my husband to buy me an even more expensive dance pad, i need to know that the company will honor it's product and help me if something goes wrong b/c if this happens to me again, my husband won't ever agree to buy me a dance pad ever again.

has anyone had any positive/negative experiences with either company they would like to share?

[tigress]

The BBB is not a very reliable source. THey are very biased towards the companies that give them membership fees. SO if they are not a member, they have no probelm reporting every complaint, but if they are, it takes a lot before they'll actually show the business as bad.

Check out this site: http://www.ripoffreport.com/

It's basically consumers posting their bad experiences (keep in mind a company does business with so many people there are bound to have bad experiences but check out how many bad experiences, how consistant to one problem they seem to be (do they seem to hae problems mailing stuff out), and how badly the person was treated and if it was ever resolved.

Edit: Nevermind, I just checked that site myself and htere are no reports for either company.

I've not had any personal experiences myself, but it seems from my researching around on what pad to get that Cobalt Flux does have a little better reputation but it still has many people who seem to be frustrated with it (But I've seen more people post they are happy with CF and their problem resolution where as I've seen a lot of people talk about cruddy service with Mymybox).

[Marq(uistadorous)]

Here's the real deal. Mymybox's customer service used to suck. When I ordered my Blueshark, it took them for ever to ship it, and it was impossible to get a hold of them, because they didn't have enough people in the company to worry about customer service I think. But then they realized how much everyone hated them cause of it, and now their customer service is really good (at least last time I checked). A few months after I had my Blueshark, they actually called me just to see if I was happy with my pad and needed any help or anything. I thought that was pretty impressive. SO they're alot better now
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[aimless07]

[slvrshdw]

my friend got a blueshark and the control box was faulty.
mymybox sent him a new control box for free, and within a few days.

he also didnt like the look of the pad because it was scratched, and didnt think the quality was worth the 400 he paid for it.
mymybox gave him the shipping label, and he was sent a new one.



so yeah, the customer service is much better than it used to be
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[aimless07]

[slvrshdw]

[Nicotine]

i ordered 2 cobalt flux's....

it took 4 months.

they refused to answer emails, and the status went from "being built" for 3 months, to "on backorder" for 1 month.

i called, and because i was leaving my province for a good while, they shipped me a pair - but, they ended up forgetting 1 control box, the doubles bar, AND my arcade mods for BOTH pads.

it took them over another month and endless emails to get that fixed.

horrible. absolutely horrible.
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I HATE ANIME NERDS.

[Averze]

I feel your pain

I too ordered a Cobalt Flux on 27 September

I sent them numerous emails telling them that I'd be paying later (paypal) after it was constructed. They said "fine, fine" and that was that for several weeks.

I receive the email that I'd been waiting for - "Your Cobalt Flux is complete!"

I then proceeded to make the payment... but wait... how do I do that? Where's the link for "PAY HERE"

So I send a few more emails "I need help making a paypal payment..."

My reply: "Do you wish to keep the order? If so please make payment..."

How did I fix it? Make another order and pay for that, then switch the payment over to the one I'd ordered weeks ago and cancel the new one. Simple right?

"Payment has gone through for order number 12033. Would you like to cancel order number 11686?"

Finally, last week I managed to convince them that really I wanted 11686 and to cancel 12033 (which they apparently did) and ship out the one I ordered in September. They said they'd do it this week, but nothing seems to have changed. The order status hasn't been updated at all and I sent them an email to see what was going on. Fingers crossed!

It's a pain living in Australia too because shipping is $264 on top of the $300....
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[Nicotine]

here's an excerpt from an email from CF to me reguarding the missing parts and late shipping (i also told them the pad was pissing me off, the right arrow was stuck, which i fixed. simple wire):


EMAIL:
Hi Ron,

We apologize that you had such an awful experience with us. If I remember correctly this process took quite some time. You also stated that our pads "are fantastic" (direct quote from you), so just because our customer service maybe incompetent, doesn't mean that you need to bash the product. It's a good product, ask anyone. Also, I still have no idea what it is you need.

/EMAIL

so, they basically admitted their cust service is incompetent...
ugh

i still have one pad for sale i only used for an hour....it's mint...
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I HATE ANIME NERDS.

[videoCWK]

Excuse me but what is the BBB?
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[PureBlue]

[sheep]

[Crazycoward]

has anyone ordered a pad from either company during the christmas holidays? i'd like to know how well the customer service was during this time. ( most importantly how fast the delivery was)

[aimless07]

[slvrshdw]

[aimless07]

[ChilliumBromide]

Canadian customs rebuilds all BlueSharks to exacting standards, because they don't want anybody complaining about America; it's perfect.
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I used to be active here lol

[mtwieg]

I was always under the impression that customer service was irrelevant for CF because it's virtually impossible to break a CF.

If you can't take the time to take a screwdriver and a half hour to clean and adjust your pad, then I really have no sympathy for you.
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[ChilliumBromide]